Shipping policy

SHIPPING POLICY

Last Updated: March 16, 2026

1. GENERAL INFORMATION

This Shipping Policy outlines the delivery terms and conditions for orders placed through pi-yei.com. By placing an order, you agree to the terms set forth in this policy.

Business Details:

  • Business Name: PIYEI
  • Shipping From: WAREHOUSE MADRID,SPAIN
  • Contact Email: info@pi-yei.com
  • Contact Phone: +34 666587209

2. SHIPPING DESTINATIONS

We currently ship to the following locations:

  • Spain (Mainland): All provinces
  • Balearic Islands: Mallorca, Menorca, Ibiza, Formentera
  • European Union: All EU member states
  • International: USA, México, Colombia, Panamá

3. SHIPPING METHODS AND COSTS

Domestic Shipping (Spain):

  • Standard Shipping: € 3,50- Delivery in 2-4business days
  • Express Shipping: €5 - Delivery in 1-2 business days
  • Free Shipping: Available on orders over €45 (Spain mainland only)

EU Shipping:

  • Standard EU Shipping: €5- Delivery in 4-6 business days
  • Express EU Shipping: €15 - Delivery in 1-2 business days

Special Regions (Canary Islands, Ceuta, Melilla):

  • Shipping cost: €15
  • Delivery time: 4-6 business days
  • Note: These regions may be subject to local taxes and customs duties upon delivery

Shipping Carriers: We work with trusted carriers including  [Correos, SEUR, MRW, GLS, DHL, etc.]

4. ORDER PROCESSING TIME

  • Orders are processed within 2 business days (Monday-Friday, excluding Spanish public holidays)
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive an order confirmation email immediately after purchase
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

5. DELIVERY TIMEFRAMES

Spain Mainland:

  • Standard: [3-5] business days from dispatch
  • Express: [1-2] business days from dispatch

Balearic Islands:

  • Standard: [4-7] business days from dispatch

Canary Islands, Ceuta, Melilla:

  • Standard: [7-10] business days from dispatch

European Union:

  • Standard: [5-10] business days from dispatch
  • Express: [2-5] business days from dispatch

Important Notes:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to customs clearance, public holidays, weather conditions, or carrier issues
  • We are not responsible for delays caused by incorrect shipping addresses provided by the customer

6. ORDER TRACKING

  • Once your order ships, you will receive a tracking number via email
  • You can track your shipment through [carrier website/your website tracking page]
  • If you have not received tracking information within 2 business days of placing your order, please contact us

7. DELIVERY REQUIREMENTS

  • A signature may be required upon delivery
  • If you are not available to receive the package, the carrier will leave a notice with instructions for redelivery or pickup
  • Packages not collected within 7 days will be returned to us, and you may be charged return shipping fees
  • Please ensure your shipping address is complete and accurate

8. CUSTOMS AND IMPORT DUTIES

EU Shipments:

  • No customs duties or import taxes apply to shipments within the EU
  • All prices include Spanish VAT

Canary Islands, Ceuta, Melilla:

  • These territories have special tax status
  • Orders may be subject to local IGIC (Canary Islands) or IPSI (Ceuta/Melilla) taxes
  • The customer is responsible for any local taxes or duties upon delivery

Non-EU Shipments (if applicable):

  • International orders may be subject to import duties, taxes, and customs fees
  • These charges are the responsibility of the recipient
  • We have no control over these charges and cannot predict their amount

9. LOST OR DAMAGED SHIPMENTS

Lost Packages:

  • If your tracking shows the package as delivered but you have not received it, please contact us within 1 days
  • We will work with the carrier to investigate
  • If the package is confirmed lost, we will offer a replacement or full refund

Damaged Packages:

  • Please inspect your package upon delivery
  • If the package appears damaged, note this with the delivery driver and contact us immediately with photos
  • We will arrange for a replacement or refund for damaged items
  • Claims must be made within 2 days of delivery

10. INCORRECT ADDRESS

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you realize you've entered an incorrect address, contact us immediately
  • We will attempt to update the address with the carrier, but cannot guarantee changes once shipped
  • Address correction fees may apply

11. UNDELIVERABLE PACKAGES

  • If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you
  • You may be charged return shipping fees and reshipping fees
  • Refunds for returned packages will be issued minus shipping costs and any applicable fees

12. SHIPPING RESTRICTIONS

We cannot ship to:

  • P.O. Boxes 
  • Military addresses (APO/FPO) 

13. MULTIPLE ITEM ORDERS

  • If you order multiple items, they may ship separately
  • You will receive tracking information for each shipment
  • Shipping costs are calculated based on the total order, not per item

14. BACKORDERS AND OUT OF STOCK ITEMS

  • If an item is out of stock after you've placed your order, we will notify you immediately
  • You may choose to wait for the item to be restocked or receive a refund for that item
  • We will not charge you for items that are unavailable

15. SHIPPING DURING PEAK SEASONS

  • During peak periods (Black Friday, Christmas, sales events), processing and delivery times may be extended
  • We will communicate any expected delays via email or on our website

16. CONTACT US

For questions about shipping or to track your order, please contact us:

  • Email: info@pi-yei.com
  • Phone: +34 666587209
  • Hours: 8 am- 20:00

We aim to respond to all shipping inquiries within 24-48 hours during business days.